Returns

Changed your mind? That’s okay! The Divine offers a 14-Day Returns Policy. Just send back the parcel to us, with receipt /packing slip, and we will process your refund as soon as possible (minus delivery charge).

To return your item:

Please send your parcel back to:

The Divine Maternity Ltd., Poultaloon, Fedamore, Co.Limerick, V35RY83

and enclose your receipt/packing slip.

Any questions, please Call 085-7055410 or Email hello@thedivine.ie

TERMS & CONDITIONS:

  • Items must be returned and received within 14 Days of Receipt of Delivery.
  • Items must be returned in original condition with no tags removed and no odours (perfume, smoke etc..) or make-up or tan on the item.
  • The Divine is not responsible for the cost of returns unless the item is faulty. 
  • We cannot guarantee the return of your item so we do strongly encourage you to please send it via tracked post. Should any uninsured items be damaged during the returns process please note that you will be responsible for them.
  • If you are returning from outside the EU, you may need to pay customs. These charges are out of our control. As such, we cannot be held responsible for them. Customs policies vary from country to country. Please contact your local customs office for information.
  • If your purchase has a fault please notify us upon receiving your order – Any flawed – faulty item reported after this period will not be accepted. If your item is faulty, please email your order number & the reason or description of the fault to hello@thedivine.ie
  • No exchange is possible on items. If looking for another size etc, please re-order your item in the size you are looking for and your original order will be refunded once received. 
  • Wellbeing products (skincare/ body care/ candles / crystals etc..) must be returned in unopened original packaging. No used or opened items will be accepted as a return.
  • There are no returns on underwear or tights due to hygienic reasons.
  • For special promotions, we do not offer refunds and will only offer store credit. This will be highlighted on our website. If you wish to query before purchase, please contact hello@thedivine.ie
  • 3 for 2 promotions: if you return the free item, no refund will be issued. If you return one of the other items, you will be refunded the amount for that product, less the value of the free product at the time you purchased it.
  • We reserve the right to cancel any orders at any time for whatever reason, in which case all funds paid will be returned. A member of the team will be in touch to discuss terms & conditions if any issues arise. 
  • We will refund your payment within 3-5 days of receiving and processing your return. The refund can only be made to the same method on which you originally paid. Your bank may take additional time to process the refund and we have no control over this, hence we advise you to allow up to 7 business days from goods being received to seeing the refund on your account. If this has not occurred within this period please contact us at hello@thedivine.ie
  • Items purchased for Christmas gifts from December 1st may be returned until January 10th for store credit/gift card only. If the purchase is returned within 14 days our regular return policy applies